Cancellation & Refund Policy

⚠️ Legal Review Required: This document is a template prepared for initial launch. It must be reviewed and approved by a qualified South African legal practitioner before being relied upon. AutoFix Hub accepts no liability for any loss arising from the use of this template.

1. Trial Cancellation

You may cancel your free trial at any time before the trial period ends by contacting support or allowing the trial to expire. No payment is required, and no refund is due. Access to the Platform will cease at the end of the trial period unless you subscribe to a paid plan.

2. Paid Subscription Cancellation

You may cancel your paid Subscription at any time via the Billing settings page or by contacting our support team. Cancellation takes effect at the end of the current billing period (monthly or annual). You will retain full access to the Platform until that date.

3. Refund Policy

Subscription fees are non-refundable except as expressly provided in this policy. No partial refunds or credits are given for partial billing periods. If you believe you are entitled to a refund due to a technical fault on our part, please contact support within 14 days of the billing date.

4. Notice Period

No advance notice period is required for cancellation. However, we recommend providing at least 3 business days’ notice before the next billing date to ensure the cancellation is processed in time.

5. Data Export After Cancellation

Upon cancellation, you may request a data export of your customer, vehicle, and job card information within 30 days of cancellation. After 30 days, your data will be permanently deleted in accordance with our Privacy Policy, unless a longer retention period is required by law (including POPIA record-keeping requirements).

6. Cancellation by AutoFix Hub

We reserve the right to suspend or terminate your access to the Platform for breach of the Terms and Conditions, including non-payment. In such cases, no refund will be provided for unused portions of the Subscription.

7. Governing Law

This Cancellation & Refund Policy is governed by the laws of the Republic of South Africa. The Consumer Protection Act, 2008 may afford you additional rights that are not limited by this policy.

8. Contact

For cancellation requests or refund enquiries, please contact our billing team at billing@autofixhub.co.za.